super365 Privacy Policy
Find out how your personal information is collected, stored, and kept secure — the complete super365 privacy policy is here.
Introduction
super365 ("we", "us", or "platform") operates a safe and transparent online gaming service for users in Bangladesh. Your privacy matters to us. This privacy policy explains how super365 collects your personal information, the purposes for which it is used, who it may be shared with, and the steps we take to protect your data.
By using the super365 website and services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact us.
This privacy policy is connected to super365's Terms and Conditions and both documents apply together.
What Information We Collect
1.1 Registration and Account Information
We collect the information you provide when creating an account on super365. This may include:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Your chosen username and password (stored in encrypted form)
- Payment account details — such as your bKash, Nagad, Rocket, or Upay number (for processing transactions)
1.2 Identity Verification Information (KYC)
To ensure secure transactions and responsible gaming, super365 may verify a user's identity. This process may require National ID (NID) or passport information. All KYC information provided is stored securely using SSL encryption.
1.3 Usage Data
When you use super365, we automatically collect certain information, such as:
- IP address and device type
- Browser and operating system information
- Which pages you visited and how long you stayed
- Gaming activity history and transaction records
1.4 Cookies and Tracking Technologies
The super365 website uses cookies and similar technologies. Cookies are used to remember your preferences, manage sessions, and improve site functionality. You can disable cookies at any time through your browser settings, though this may affect the functionality of some services.
How We Use Your Information
super365 uses your information for the following purposes:
2.1 Account and Service Management
- Creating, verifying, and managing accounts
- Processing all financial transactions including deposits and withdrawals
- Providing bonuses, promotions, and VIP benefits
- Ensuring customer support services
2.2 Security and Legal Compliance
- Detecting and preventing fraudulent activity
- Verifying age — super365 is for users aged 21 and above only
- Complying with applicable anti-money laundering regulations
- Running responsible gaming programmes
2.3 Service Improvement and Personalisation
- Conducting analysis to make your experience more relevant
- Keeping you informed about relevant promotions and offers
- Resolving technical issues and improving the platform
Your information is never sold. super365 does not transfer your personal information to any third party for commercial purposes.
Information Sharing and Disclosure
super365 may share information with third parties in specific and limited circumstances. These circumstances are described below:
3.1 Service Providers
We work with trusted partners to provide essential services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and cybersecurity. These partners may only use the information for the designated task and are required to follow our privacy standards.
3.2 Legal Obligations
Where applicable law in Bangladesh or a judicial order requires us to disclose information to government authorities, we are obliged to do so. In such cases, we always provide only the minimum information necessary within the bounds of the law.
3.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify users in a timely manner before any such change takes place.
Outside of the cases listed above, super365 does not transfer any of your personal information to third parties.
Data Protection and Security
super365 takes industry-standard technical and organisational measures to ensure the security of your information:
4.1 Technical Safeguards
- Use of SSL/TLS encryption for all data transmissions
- Storing passwords and sensitive information in encrypted form
- Conducting regular security audits and vulnerability assessments
- Firewalls and anti-fraud systems to prevent unauthorised access
4.2 Access Controls
Only employees who need your information to carry out their work are permitted to access it. All employees work under strict confidentiality agreements and receive regular training.
4.3 Response to Data Breaches
If a data breach occurs, we will promptly conduct an investigation, take steps to minimise harm, and notify affected users in a timely manner.
Data Retention Period
super365 retains your information only for as long as it is needed for the relevant purpose or to meet legal obligations. Details of specific retention periods are provided below:
- Account information: For as long as the account is active and, after closure, for the period required by applicable legal obligations
- Financial transaction records: For the period required under financial regulations
- KYC documents: Retained after account closure in accordance with legal requirements
- Cookie and browsing data: Up to 12 months from the date of collection
- Support communication records: For a set period from the date of last contact
After the specified period, information is securely deleted or anonymised so that the user's identity cannot be identified in any way.
Your Rights
As a user of super365, you have the following rights over your own information:
6.1 Right to Access
You may request from us at any time to find out what information we hold about you and how it is being used.
6.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from account settings; for other cases, please contact our support.
6.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. Please note that where legal obligations or ongoing transactions are involved, it may not be possible to fulfil this request in full or in part.
6.4 Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances, such as when there is a dispute about the accuracy of the data.
6.5 Right to Opt Out of Marketing Communications
You may opt out of receiving promotional emails or notifications at any time. This preference can be changed through account settings or via support.
To exercise any of the above rights, please contact us via our 24/7 live chat or email.
Children's and Minors' Privacy
super365 services are for users aged 21 and above only. We do not knowingly collect personal information from minors.
If a user is found to be under the age of 21, we will immediately suspend their account and delete all associated information. If you believe a minor is using our platform, please notify our support team without delay.
Third-Party Links and Services
The super365 platform may at times have connections to third-party service providers, such as payment gateways or game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, PG Soft, Microgaming, etc.). These third parties have their own privacy policies and super365 is not responsible for their methods of collecting and using information.
When accessing the bKash, Nagad, Rocket, or Upay platform during payment processing, that platform's own privacy policy will apply. super365 shares only the information necessary to complete the payment with the relevant providers.
Changes to the Privacy Policy
super365 may update this privacy policy from time to time. When changes are made, the "Last Updated" date shown at the top of the policy will be revised.
For significant changes, we will notify users via their registered email or through a notification on the platform. Continued use of the platform after an update will be taken as your agreement to the revised policy.
Check this page regularly for the most up-to-date privacy policy.
Contact Us About Privacy
If you have any questions about this privacy policy or wish to exercise your rights over your information, please get in touch with us. Our support team is available 24 hours a day, 7 days a week to assist you.
For more information, also visit our About Us and Responsible Gaming pages.